Case Studies (also see feedback)

Newly Appointed Board Director

A professional and business-minded Divisional Board Director elect, faced with a very macho and short termist culture, replacing an old school, old boy approach to Business Development.

She sought to bring a new way of working to her teams and pass down accountability and responsibility to the customer interface.

She benefited from the clarity and focus that comes from a structured, objective approach and the toolkit to read and successfully influence her key stakeholders.

She has now successfully established herself as a key contributor to the board and company strategy and culture.
Here is what she said after some early meetings:-

• Not only did I really enjoy our meetings, I found them incredibly valuable. We set some stretching objectives in our first meeting and achieved much during the past six months.
• Improving efficiencies and lowering costs - I am in the throes of introducing measures for the various roles within the Business Unit which will give me much greater visibility of performances and have also refined all the job descriptions, roles and responsibilities so that all 'blurred' accountabilities are cleared up and the teams can operate more efficiently and hopefully be more effective.
• Tackle customer service structure - I have been working with the customer service team to increase empowerment and responsibility, good progress made so far.
• Empowering the team - the work done on defining roles and responsibilities coupled with the introduction of in role measures will help drive proactivity of the team, increasing responsibility and leading to better performance management.
• Network in the industry - hmmm, still very much on the 'to do pad'.
• Improve self-awareness - getting there, I am able to recognise when I don't quite get things right now, I still have some way to go in consistently altering my personal style preference however...
• Relationship Building - much done internally here, have now established great working relationships with key internal contacts in the logistics business although I have some way to go with the rest of the organisation.
• Time management and prioritisation - some days better than others but work in progress.

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